Terms of service

These terms of service ("Terms") are an agreement between Rykon Technologies Inc. and the Customer. They include the acceptable use policy and the data processing addendum, which form part of them. Where they conflict, the data processing addendum governs the processing of Personal Data, then these Terms, then the acceptable use policy.

By creating an account or using the service you accept these Terms. If you accept them for an organisation, you confirm that you are authorised to bind it. The service is provided for business use; it is not offered to consumers acting outside their trade or profession.

Rykon Mail gives the Customer business email on domains it controls, and the tools to collect subscribers, send campaigns, automated and transactional email, and give AI agents mailboxes of their own.

We may improve and change the service. We will not remove a material feature of a paid plan during a paid period without giving notice under clause 11 and, where you then end the service, refunding the unused part of any prepaid fees.

You keep sign-in details secure and are responsible for everything done through your account, including by your Users. Tell us promptly at support@rykonmail.com if you believe your account has been accessed without permission.

You may add only domains you control. We verify ownership by a DNS record before a domain is configured anywhere, and may refuse or remove a domain whose ownership we cannot verify.

An AI agent acts with its own key, within the rules you set for it. Messages outside those rules wait for a person on your account to approve them. You are responsible for what your agents send, as for any member of your team.

As between the parties, Customer Data belongs to the Customer. You grant us a limited licence to host, store, copy, transmit and process Customer Data only as needed to provide, secure and support the service, and for no other purpose.

For Personal Data in Customer Data, the Customer is the Controller and we are its Processor, as the data processing addendum sets out. You are responsible for having a lawful basis, and where required consent, for every person you email or whose data you put into the service.

We do not sell Customer Data, use it for advertising, or use it to train artificial intelligence models.

You must comply with the laws that apply to your email, including the US CAN-SPAM Act, Canada’s Anti-Spam Legislation (CASL), the EU ePrivacy rules as implemented in each member state, the UK Privacy and Electronic Communications Regulations (PECR) and the GDPR. In particular, commercial email must:

Rykon Mail helps you meet these duties: every campaign and automated email carries your postal address and a one-click unsubscribe that takes effect immediately, and unsubscribed, bounced and complaining addresses are suppressed for you. These tools do not shift your legal responsibility to us.

Transactional email sent through the API must be genuinely transactional (account, security, receipt or order messages). It must not be used to send marketing to people who have not agreed to receive it.

Sending has limits by plan. To protect every customer’s delivery, sending stops automatically for an account whose bounce or complaint rate reaches the levels at which mailbox providers would penalise the service; receiving and reading mail continue. Our staff resume sending after review.

We may suspend sending, or an account, where needed to stop abuse, protect the service or other customers, or comply with the law. We will tell you why, and what is needed to resume, unless the law prevents it.

Trial accounts have the limits shown in the console and may be ended by either party at any time. Paid plans are billed in advance as stated at the time of purchase, through our payment processor. Fees exclude taxes, which are added where the law requires.

If a payment fails we will tell you and give you a reasonable time to fix it before limiting the account.

These Terms apply while you have an account. You may close your account at any time from Settings in the console. It closes seven days after you ask; until then everything keeps working and you may cancel the request.

Before closing, move your mail out over IMAP and download your account data and contacts from the console. When the account closes, mailboxes and the mail in them, domain configuration, contacts, campaigns, automations and agents are deleted from the live service. Encrypted backups expire as the privacy policy describes. The audit log and billing records are kept as records of what happened.

We may end the service for a serious or repeated breach of these Terms or the acceptable use policy, or, for any other reason, with 30 days’ notice and a refund of prepaid fees for the unused period.

We work to keep Rykon Mail running and your mail safe, publish our current status and planned maintenance on the status page, and answer support requests sent from the console or to support@rykonmail.com. We do not commit to a specific uptime percentage until we have measured one we can stand behind.

We will give at least 30 days’ notice by email and on this page before a price change for your plan, or a material change to these Terms, takes effect. Continuing to use the service after that date is acceptance. If you do not accept a change, you may close your account before it takes effect.

Each party confirms it has the authority to enter into these Terms. We will provide the service with reasonable skill and care. Except as stated in these Terms, and to the extent the law allows, the service is provided as is, and we make no other warranty, including of merchantability, fitness for a particular purpose or uninterrupted operation. We do not guarantee that any particular message will be delivered to an inbox, since mailbox providers decide that.

Neither party is liable to the other for indirect, special or consequential loss, or for loss of profit, revenue or goodwill. Each party’s total liability arising out of or in connection with these Terms in any twelve month period is limited to the fees the Customer paid us in that period.

Nothing in these Terms limits liability for fraud, for death or personal injury caused by negligence, for the Customer’s obligation to pay fees, or any other liability that cannot be limited by law.

The Customer will defend and indemnify us against third-party claims arising from mail it or its Users send, or from Customer Data it had no right to use, in breach of these Terms or the law.

Neither party is responsible for failure caused by events beyond its reasonable control. Neither party may assign these Terms without the other’s consent, except to a successor of its business. If any part of these Terms is unenforceable, the rest remains in force. These Terms are the whole agreement between the parties about the service.

Questions about these Terms: support@rykonmail.com. Reports of abuse from a Rykon Mail sender: abuse@rykonmail.com.