The message log and the rules every message meets
What each state in the log means, and why a message can be refused: unknown domain, bounced address, or selling to someone who unsubscribed.
Updated 1 min read
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Usage
The top of Sending API shows This hour against your hourly limit, Last 24 hours sent, and Not sent today, the messages the rules refused.
Recent messages
The last hundred, newest first, with when, to whom, the subject, the kind and the state. Only who, when, the subject and what happened are kept; never the message itself. Switch between All and Problems.
| State | Meaning |
|---|---|
| Sending | Accepted and on its way. |
| Sent | Handed over for delivery. |
| Delivered | The recipient's mail server accepted it. |
| Bounced | The receiving server refused it. A hard bounce means the address is never sent to again. |
| Marked as spam | The recipient reported it. The address is never sent to again. |
| Failed | It could not be sent. The reason is shown under the subject. |
| Not sent | Refused by the rules below. The reason is shown. |
What every message meets
Transactional mail has no unsubscribe link, because nobody opts out of their own receipt. These rules keep it honest:
- From your own domains: only a domain on this account that is set up for sending.
- Never to bounced or spam addresses: an address that bounced, or marked your mail as spam, is never sent to again.
- Essential mail only after an unsubscribe: someone who unsubscribed still gets account, security, receipt and order mail, never a notification, and never anything that sells. A message that does is refused, and the words that did it are named.
- 20 a day to one person: enough for any real account flow, too few to be a campaign.