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Rykon Mail Help

Team and account

Export your data or close the account

Download everything in one file, move mail out over IMAP, and close with a seven-day window to change your mind.

Updated 1 min read

Everything is under Settings, Leaving Rykon Mail.

Export your data

Owners and admins can choose Export account data. It downloads one file with your account, team, domains, mailboxes, shared addresses, forms, contacts with their consent records, the do-not-mail list, campaigns, automations, agents and support requests.

Mail itself is not in the file. Move it out over IMAP with any mail app: add the mailbox to the app, then drag the folders to another account. To take your contacts as a spreadsheet, use Export CSV in Audience.

Close the account

  1. Step 1: Sign in as the owner. Only the owner can close the account.
  2. Step 2: Under Leaving Rykon Mail, type the account name exactly as shown.
  3. Step 3: Choose Close the account in seven days. You get an email confirming the date.

For seven days everything keeps working, and the owner can choose Keep the account to cancel. After that, every mailbox and the mail in it, the domains' setup, contacts, campaigns, automations and agents are deleted, keys are revoked and any subscription is cancelled. A last email confirms the account is closed.

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