Get help from a person
Ask from Help in the console, where your account details travel with the request, or write to support@rykonmail.com.
Updated 1 min read
People read every request and reply by email. The quickest route is from inside the console, because your account, plan and domains are sent with the request, so you only have to say what is wrong.
Ask from the console
- Step 1: Sign in and choose Help in the console menu.
- Step 2: Under What is it about?, pick the closest topic: mailboxes, domains, mail not arriving, campaigns and forms, agents, billing, your account, or something else.
- Step 3: Write a one-line summary under In a line, and under What happened, say what you did, what you expected and what you saw instead.
- Step 4: Choose Send to support. You get a request number, a copy goes to your email address, and our reply comes to that address.
Your earlier requests are listed beside the form under Your requests. An account can send up to 20 requests a day.
Other ways to reach us
- Email support@rykonmail.com.
- Not a customer yet? Use the form at Talk to us.
- If something seems down for everyone, check the status page first.