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Rykon Mail Help

Troubleshooting

A domain that will not verify, mail that does not arrive, a campaign that will not send, and how to reach us.

5 articles

  1. My domain will not verifyWork through the record statuses: the usual causes are a host typed with the domain on the end, a second SPF record, or an old provider's records. 1 min read
  2. Mail is not arriving, or is going to spamCheck the MX record, the address, the do-not-mail list and the sending limits, in that order. 1 min read
  3. My mail app will not connectThe user name is the full address, the password is the mailbox password, and the ports are 993 and 587. 1 min read
  4. My campaign will not sendThe check on the last step lists everything that stops it. The usual causes and their fixes. 1 min read
  5. My sign-up form is not showing or not collecting sign-upsAllowed sites, Content Security Policy, a closed form, pop-up snoozes and confirmation emails. 1 min read