My mail app will not connect

• The user name is the full email address, not just the part before the @.
• The password is the mailbox password made in Mailboxes, not your Rykon Mail sign-in password.
• Incoming IMAP is port 993 with SSL/TLS; outgoing SMTP is port 587 with STARTTLS. Use the server name on the mailbox's Set up page for both.
• Use the same user name and password for incoming and outgoing. Some apps leave outgoing authentication off; turn it on.
• The mailbox shows Active in Mailboxes. A mailbox that is Setting up cannot be signed in to yet.

Lost or wrong password

Passwords are not stored, so they cannot be shown again. An owner or admin chooses Password on the mailbox's row and Create password to make a new one. Every app signed in with the old one will ask for the new one.

Check with webmail

To test the mailbox's own password, sign in to the classic webmail at classic.rykonmail.com with the same address and password. If that works, the mailbox and its password are fine and the app's settings need another look.

If the mailbox is yours, you can also open it in the inbox at mail.rykonmail.com with your Rykon Mail account: if the mail is there, the mailbox is receiving.